Return and refund policy

Oops! Did we send you the wrong skincare magic potion or a product that looks like it survived a tornado? Our bad! At Thrice, we know mistakes happen, but don’t worry—we’ve got your back, front, and T-zone covered!

Our Promise: If we messed up your order or sent you a product that’s not exactly Instagram-worthy, we’ll fix it faster than you can say, "Let me speak to the manager!"

How to Claim: Just shoot us an email at whattheheck@thrice.com with the subject line "Not What I Ordered, But Thanks Anyway?" Include a pic of the offender and your order number, and we’ll make it right faster than a viral Instagram reel dance!